The Real Crisis in Higher Ed is Operational -- Not Idealogical

America’s universities are a strategic national asset. Reform them through modernization—not politicization—to keep the U.S. competitive.

America’s universities are globally recognized for their excellence and innovation. They power the U.S. economy, drive innovation, and educate over a million international students annually. In the 2023–2024 academic year, international students contributed over $50 billion to the U.S. economy, supporting more than 378,000 jobs nationwide. This makes higher education one of the nation's top service exports, generating a substantial trade surplus and reinforcing American global influence. 

But that leadership is at risk. Rising tuition, outdated business models, and political dysfunction are threatening the long-term vitality of the system. Universities need reform. But the answer isn’t blanket funding cuts or punitive threats to their tax status. It’s targeted, smart policy that helps universities modernize their cost structures so they can serve more students at lower cost while staying globally dominant. Mitch Daniels at Purdue University proved it’s possible. Under his leadership, Purdue froze tuition for over a decade while expanding enrollment and improving outcomes—by managing costs smarter, not by sacrificing quality.

At Arizona State University, President Michael Crow has pioneered a different but complementary model: innovation at scale. Crow expanded ASU’s reach through digital learning, corporate partnerships, and inclusive admissions—all while emphasizing research, social mobility, and economic development. His approach has shown how universities can serve a broader population while maintaining relevance and impact.

Why the University Business Model Is Hard to Reform with a Sledgehammer

Universities aren’t like tech startups that can cut half their workforce overnight and keep running. About 70% of a university’s expenses are effectively locked in year-to-year: salaries for faculty and staff under contract, maintenance for sprawling facilities, and debt service on construction bonds. Slashing funding or threatening tax exemption doesn’t magically lower these costs—it just guts the engine that makes universities function.

Meanwhile, the share of tenured faculty has been declining for decades, replaced by adjuncts and temporary hires. Administrative costs have ballooned, but simply “firing the bureaucrats” is a misleading solution: universities still need financial aid officers, compliance staff, Title IX enforcement, IT support. Costs are baked in, and unless we change how universities operate, tuition will keep rising even if budgets get slashed.

And here’s the kicker: most universities run barely above breakeven. While endowments appear large at elite schools, they’re actually made up of thousands of individual donor-restricted funds—often legally earmarked for scholarships, faculty chairs, or specific programs. That means the spendable portion is much smaller than the headline number suggests. Meanwhile, thousands of public and regional universities have tiny reserves and razor-thin margins. Blanket policy aimed at “rich Ivies” risks collateral damage across the entire sector.

Why Blanket Punishment Fails—and Risks Political Blowback

Recently, political leaders have floated ideas like stripping tax exemption from elite universities, taxing endowments, or yanking federal funds from entire institutions. These measures might feel satisfying to critics, but they’re blunt instruments that risk unintended consequences. Tax exemption for universities exists because education and research are public goods that benefit society broadly.

Yes, universities deserve scrutiny. There’s been a troubling drift toward political conformity and diminished intellectual diversity. But threatening entire institutions with revocation of tax status, or cutting off research funds, punishes science, medical innovation, and students along with administrators. Reforming higher education requires a scalpel, not a hammer.

And history shows that government overreach into university governance—whether through political litmus tests, loyalty oaths, or financial chokeholds—rarely ends well for academic freedom or democratic values.

Smarter Policy Levers for Reform

So what would work? Here are three policy ideas that could actually move the needle:

1. Modernization Grants for AI & Digital Transformation:  Offer competitive federal grants to universities to modernize outdated IT systems, adopt AI to streamline administrative tasks, and move to secure cloud infrastructure. Condition grants on achieving measurable cost savings that can be redirected to lower tuition or improved student services.

This mirrors the tech-forward reforms led by university presidents like Michael Crow, where digital infrastructure isn't an afterthought—it's a driver of access and scale.

2. Tie a Slice of Federal Funds to Outcomes, Not Ideology:  Link a small portion of federal funding to measurable student outcomes like graduation rates, loan repayment, and employment—not to subjective political measures. This keeps academic freedom intact while rewarding universities that deliver on their educational promise.

This approach focuses on performance and equity—not partisanship—and supports institutions making real progress on completion and career readiness.

3. Tax the Commercialized Athletics, Not the Classroom
Preserve universities’ overall tax-exempt status but apply unrelated business income tax more aggressively to fully commercialized operations—like multi-million-dollar football broadcasting deals. College sports have morphed into professional-level entertainment; it’s reasonable to tax them accordingly without jeopardizing core education and research.

Fix the System—Don’t Burn It Down

America’s universities aren’t perfect. They’ve grown too bureaucratic, too expensive, and too insular in some places. But they remain unmatched globally in research, innovation, and talent development. If we destroy what makes them special in a rush for reform, we’ll lose a strategic advantage no country has yet replicated.

The goal should be to strengthen, not strangle. Modernize operations. Demand accountability. Curb excesses. But don’t kill the goose that lays the golden eggs.

Reform done right can make universities more affordable, more inclusive, and more effective—while keeping America’s higher ed system the envy of the world.

Sue Decker is CEO of Raftr, a leading Community Experience Platform trusted by colleges and universities to improve student engagement, retention, and operational efficiency. Raftr helps institutions modernize from within—connecting students to resources and each other, reducing summer melt, boosting retention, and freeing up staff time. Universities using Raftr report measurable gains in yield and engagement—critical levers for protecting tuition revenue while expanding access.

Talk about stories with Storywraps!

Talk about stories with Storywraps!

I have always been of the view that the things we do on the web are an extension of the way we live, the way we work, the things we love. As our world becomes more complex and people become more sophisticated, our core desires remain simple: we all want to get more out of our lives and connect with people that care about the same things we do. That's why we created Storywraps, introduced today.

Storywraps is a unique and timely communications platform designed for the stories we all follow and talk about together. People can follow ongoing stories they love and receive a weekly blog on each one, curating the best outside content of the week and also presenting interesting and fun questions to discuss with others with similar interests.

This is activity we love to do every day. We talk about what happened on Game of Thrones last night at the office by the proverbial “water-cooler” and we talk about the Golden State Warriors with our friends watching the game. We sometimes even use iMessage to create group chat about these events—the women’s marches last weekend for example—to share experiences of unfolding events with people who can’t be with us physically.

Streams versus Channels

In 2016 Jessica Lessin wrote an article in The Information called “The End of Streams”. Her point was that social platforms for people to receive news – and for publishers to distribute it – are beginning to evolve back to “channels” from the current situation of “streams”. She pointed out that newer social networks, like Slack and Snapchat, are more based on this channel concept – conversations around a common story – than an endless stream of content posts unrelated to one another. We think she is right on. Snapchat has emerged as a channel-based, fun solution for personal content and we see Storywraps as the channel-based, fun solution for news, sports and entertainment content.

Conversations and content are inextricably linked in the real world, but not served as well as they could be by existing social networks. First, they weren’t designed for the way we enjoy consuming this content. Instead they are designed to quickly distribute content (tweet, retweet). This is why they are increasingly used as a place to get breaking news or for celebrities or politicians to deliver widely received soundbites. The second issue is that our social graphs and interest graphs overlap some, but increasingly less and less as social pressures lead to larger friend and follower counts. The result is that individual feeds are getting noisier with articles by publishers looking for distribution, by friends of friends forwarding random things, or worse, by content that is not from trustworthy sources. Not surprisingly, posting is down and our feeds feel noisier.

The Time is Right

What people are craving now is a safe place to engage in conversations about things they care about, with curated content intended to advance better dialogue about the stories we all follow together, whether that’s the leader of the free world, a favorite TV show, or a football team’s path to the Super Bowl.

This is a natural evolution in any industry; use cases start segmenting to make room for new products with greater depth of engagement, after first addressing breadth of coverage. Smartphone ownership is approaching 80% of US adults now, according to Pew Research, having more than doubled since 2011.

With smartphones now nearly fully penetrated, in the next five years, we are likely to see new product categories emerge that capture deeper engagement and more time spent by various segments of the population. New products are likely to either segment into different use cases for a given type of shared content, or “verticalize” around narrower definitions of content, as opposed to one-size-fits-all.

In social networks, this evolution is happening before our eyes. We can see verticalization around shared interest content, with NextDoor emerging with a focus on shared neighborhood content, YikYak focused on the shared college experience, and Slack becoming a social network for a shared enterprise workplace.

We are seeing horizontal segmentation into use cases emerging too. A great example is with the content of people’s personal lives: the sharing of their pictures and stories of day-to-day life triumphs and developments seems to be breaking down into this kind of stratification in use:

  • Instagram is used for the very “top moments”, intended for the largest followers, many of whom posters don’t know.

  • Facebook is often used to post a “highlight” reel of the best 5-10 pictures, videos or texts about a recent wedding, trip or experience (from which the top picture is picked for Instagram).

  • Snapchat is the “behind the scenes” reel of everyday moments. It feels more real-life and message oriented.

For personal content, Snapchat leads in engagement, while Instagram and Facebook lead in reach. Both are important and valued uses cases.

We see the same thing happening in the sports, entertainment, and news story-type content that we all share (as opposed to the content of our personal lives). Twitter is the network of reach (best with breaking news and the one-to-many broadcast network of choice for celebrities and politicians). We believe Storywraps will become the network of engagement, today a wide-open space.

Storywraps’s curation is by bloggers, either ours or external ones, around the thousands of stories we follow together. The product vision is to drive engagement in these stories through the use of many of the same product innovations as Slack and Snapchat employ: a messaging focus through chat rafts, with fun tools like bots to predict your favorite games or what’s next on a TV series, and curation of content into narrative stories. We intend to carve the space around topical conversations and build a product that emphasizes quality, safety and fun. We would love for you to join the Storywraps community!